Casino 2000: At the crossroads of Europe

The resort Mondorf Le Ben has a "casino 2000-A Small But Innovative Instation", which divides France and Germany into two stages. This adul t-only facility is managed by GVIDO BERGANS, Managing Director, who has been working at 2000 casinos for almost 40 years. Casino 2000 targets adult players and Frenc h-based spectators, especially in entertainment, aiming to be modern and cosmopolitan.

Bergans has led the casino 2000 to the most difficult time (including the destructive incorporated effects of the entertainment palace for four months). During this time, Bergans did not fire employees. Instead, he took this time and forced leave, during which facilities did not take a rest to modernize the Casino 2000 for the next two generations. Casino Life Editor Peter White recently visited Casino 2000, where he talked to Bergans.

What is the origin of Casino 2000?

Casino 2000 is a composite entertainment facility in Mondor f-L e-Ben, which is close to the French border in southern Luxembourg. Opened in April 1983. It was in 1977 that the Diet was passed by a casino in Luxembourg in the Diet. Later, a company was established and casino 2000 opened on April 16, 1983.

Currently, in addition to casinos, there are two restaurants, several bars, 33 guest rooms, hotels with Shiyu, and a wide area for events that can accommodate up to 2, 000 people. Hundreds of meters to France and only 8 km from the border with Germany. The hotel is open in a region with a population of about 500, 000. Most of the guests are from France, and on e-third is from Luxemburg. The rest are German, Belgian, and foreign customers. Currently, it offers 310 slot machines, 60 electronic game terminals, one American roulette table, and three black jacks.

Image: GUIDO BERGANS, CASINO 2000 General Manager

From the beginning, our entertainment center had hotels, restaurants and events. Like Las Vegas, all rooms are connected through the entrance control. Even the hotel is in the casino. I think this is a rare phenomenon in Europe.

I worked here for five years at a casino in Achen, Germany in 1984 and started working here. I have been working as a manager since 2002. In 2006, he was selected as Vice Chairman of the European Casino Association. Until 2014, I was involved in attractive fields, such as playing players in ECA, preventing money laundering, and adapting online gaming in the EU. He is only interested in these fields and is currently working as a member of the committee. The ECA, which has 750 casinos and 60, 000 employees, is considered a single European organization representing the interests of ground casinos.

The official event to celebrate the 40th anniversary of Casino 2000 has ended. How has the casino 2000 developed over the last 40 years?

In fact, it has never been stagnant. The company has expanded every day and has improved offer and products. In 2011, our chapet hall was not closed, and since then, four times more space was used for guests compared to 1983, which was not closed.

Every day, we put on ourselves on ourselves and adapt to the current air. Every day, we discovered the techniques to be improved. As time passed, the employees became true specialists, and we started to work to younger and better experts. This is our strength now. In any case, we want to be good at doing anything, in fact.

Luxembourg's gambling market is like France. For example, the slot machine appeared in the casino in the late 1970s, and I had the opportunity to check the game of the game from the beginning. Like France, the total sale of gaming tables was low for a long time, and the slot machine accounted for 95 %.

This small Luxemburg has one personality. The authorities are near and there are people who are seriously observing casinos. Our priority is to steer the casino while the government waits for this situation. As a result, the protection of players and the prevention of money laundering are considered to be our important plans for many years, and almost all employees are working every day. < SPAN> I worked here in 1984 at a casino in Achen, Germany for five years and then started working here. I have been working as a manager since 2002. In 2006, he was selected as Vice Chairman of the European Casino Association. Until 2014, I was involved in attractive fields, such as playing players in ECA, preventing money laundering, and adapting online gaming in the EU. He is only interested in these fields and is currently working as a member of the committee. The ECA, which has 750 casinos and 60, 000 employees, is considered a single European organization representing the interests of ground casinos.

The official event to celebrate the 40th anniversary of Casino 2000 has ended. How has the casino 2000 developed over the last 40 years?

In fact, it has never been stagnant. The company has expanded every day and has improved offer and products. In 2011, our chapet hall was not closed, and since then, four times more space was used for guests compared to 1983, which was not closed.

Every day, we put on ourselves on ourselves and adapt to the current air. Every day, we discovered the techniques to be improved. As time passed, the employees became true specialists, and we started to work to younger and better experts. This is our strength now. In any case, we want to be good at doing anything, in fact.

Luxembourg's gambling market is like France. For example, the slot machine appeared in the casino in the late 1970s, and I had the opportunity to check the game of the game from the beginning. Like France, the total sale of gaming tables was low for a long time, and the slot machine accounted for 95 %.

This small Luxemburg has one personality. The authorities are near and there are people who are seriously observing casinos. Our priority is to steer the casino while the government waits for this situation. As a result, the protection of players and the prevention of money laundering are considered to be our important plans for many years, and almost all employees are working every day. I worked here for five years at a casino in Achen, Germany in 1984 and started working here. I have been working as a manager since 2002. In 2006, he was selected as Vice Chairman of the European Casino Association. Until 2014, I was involved in attractive fields, such as playing players in ECA, preventing money laundering, and adapting online gaming in the EU. He is only interested in these fields and is currently working as a member of the committee. The ECA, which has 750 casinos and 60, 000 employees, is considered a single European organization representing the interests of ground casinos.

The official event to celebrate the 40th anniversary of Casino 2000 has ended. How has the casino 2000 developed over the last 40 years?

In fact, it has never been stagnant. The company has expanded every day and has improved offer and products. In 2011, our chapet hall was not closed, and since then, four times more space was used for guests compared to 1983, which was not closed.

Every day, we put on ourselves on ourselves and adapt to the current air. Every day, we discovered the techniques to be improved. As time passed, the employees became true specialists, and we started to work to younger and better experts. This is our strength now. In any case, we want to be good at doing anything, in fact.

Luxembourg's gambling market is like France. For example, the slot machine appeared in the casino in the late 1970s, and I had the opportunity to check the game of the game from the beginning. Like France, the total sale of gaming tables was low for a long time, and the slot machine accounted for 95 %.

This small Luxemburg has one personality. The authorities are near and there are people who are seriously observing casinos. Our priority is to steer the casino while the government waits for this situation. As a result, the protection of players and the prevention of money laundering are considered to be our important plans for many years, and almost all employees are working every day.

For us, the 40th anniversary ceremony last June would suggest the modernization of the company. We started updating all buildings in 2019, simply wanting to be an entertainment center for the times. Repair and modernization will continue over time and will be outsourced for new buildings, but it is the number of rooms exclusively for electric games and a hig h-quality bar.

We will consider 10 million euros in the common difficulties in modernization. The funds were not wasted as a result of the fact that we have already caught a more ambitious group. We hope that the Entertainment-Middle will revive, thanks to the performance we arrange and the number of small events that we rely on 500 people on Friday and Saturdays. The advantage of our buyers is that the members can use all our services, which means that their events will be great.

As I said, it is quite close to the Luxembourg government. I was very happy to be able to attend the official ceremony of the Minister of Legal and Culture, the Minister of Labor, Employment, Public Economy, the Minister of Tourism and Intermediate Service, and many others.

And next? What is the position of casino 2000 for the future?

For the past 15 years, most of the European group casinos have adjusted their own strategies for online competition. The pursuit of "Tomorrow Casino" was not outstanding for many years for almost all groups. The trend of Cobid has been resumed, and the scope of strategies and services in cooperation with the financial aspects. We were forced to review how each group was positioning and concluded in the early 2019. We have gone all the time, not the casino, to become an advanced entertainment company. We pursue our own competitiveness in the entertainment business.

The 1, 30 0-squar e-meter event hall "Shapitito" provides us with wonderful technologies that thank the hig h-class equipment. For a certain number of years, we have used it to hold all kinds of events. And here we want to be a very professional, and in fact we have the advantage of gaining everything more than everything else.

A few months ago, we decided to expand event R programs and would like to provide more worl d-famous artists in the future. In recent years, we have been focusing mainly to French artists and have achieved great success. Last year, about 100, 000 people participated in the event we planned. In Europe, there are only a few casinos that hold such a large number of events. Thanks to the team consisting of experienced employees and advanced qualifications, we do not need to hide behind a large casino group.

Image: CASINO 2000 employees

The same is true for restaurants. This is a constant fight to provide attractive products at competitive prices and provide hig h-quality dishes and services. But we are satisfied with what we are currently doing in our two restaurants.

On the other hand, the restaurant "Le Rose" for a gourmet who has recently become even more delicious is "Purple Lounge", which offers very modern menus for fashionable dishes around the world. Excellent teams that provide the highest quality and avoid loss are also working here.

In the next few months, we plan to open another electronic game game area. Inter block stadium will be installed there. Next to it is a very modern bar with snacks. This is the most modern area, mainly open on weekends and targets young customers.

We are actively working on digitalization and automation of processes, launching a total of 20 projects by 2022, and most of them will be implemented in the next few months. Unfortunately, opening our own casino on the Internet, the biggest project, is still waiting for approval. However, preparations are in full swing inside the company.

In order to ensure future success and relevance, it adapts to changing trends and technology. Nowadays, to understand customer preferences and behaviors, we use more sophisticated data analysts to enable more personalized service approaches and marketing campaigns with targets. It also helps optimize the layout of aisle and slot machines. We are also strengthening cyber security measures to protect customer data and financial transactions.

We are trying to understand the tastes of the younger generation and create an experience that can provide their reactions. Of course, we focus on providing special customer service to differentiate it from competitors. The staff is professional, friendly, and responds to guest needs.

How long will the online gambling be competing?

In Europe, when the first online casino appeared in the late 1990s to the early 2000s, some European countries have introduced the first rules for regulating online gambling.

In 2007, the European Court made an important decision on online gambling operators and established the principle of free transfer of services on the provision of online gambling in the European Union (EU). This decision had a major impact on online gambling regulations in Europe. However, the regulation of online gambling in the EU was not successful. The market was literally not substantially regulated, and was overflowing with offers that did not succumb to scrutiny. Over the past few decades, this has caused great harm to society. Nowadays, politicians have been to make a decision to strictly regulate and manage the market for all participants.

To this day, the size of illegal proposals remains very large, as many providers ignore national rules. In the United States, the battle with illegal providers is much more effective, and it has been proven that online gambling regulations can be implemented very well at the level of each state.

Illegal gambling brings serious dangers to individuals and society as a whole. These dangers can have several results. There is no guarantee of consumer protection. Players do not have the option to make a trial, even if they give unjust misunderstanding or trading. Also, illegal gambling is often associated with organizational crime. This makes it easier for minors to access and participate in gambling, harmful and socially adversely affected.