How we protect player interests

Know how to reduce gambling harm and make gambling a more secure game

Release date: September 23, 2020

Last update: May 17, 2021

Printing or saving this version: August 26, 2024

Review: See how to protect the interests of players in cooperation with groups that provide council, evidence, and recommendations to committee.

You can also read some of the recent discussions conducted to receive a review that is useful for our work and the measures we accept to prevent gambling with credit cards.

Experts by Experience interim group created

The Gambling Committee has announced that it will cooperate with the council, evidence and recommendations to the preliminary experience to provide to the committee. These recommendations are reflected in the decision and are used to raise the standards. In addition, the two are jointly launching the permanent advisory group, Experts on Experience, and will provide more permanent advice to regulatory authorities.

This group was founded after the seminar held in March 2020, invited people with personal experience and asked for the following main themes:

• Space｝ Highly valuable customers
• Advertising technology
• Safe game design.

Regulatory authorities argued that there were rapid progress in these three fields. The committee also published a report on these work fields, including the "experienced expert's opinion" on the current progress.

The group also discussed not only the need for more effective exchange and cooperation for consumer benefits, but also ideas on how people with life experience and the committee would cooperate well.

"Our goal is to make gambling safer for consumers, and temporary groups have gained a wide range of opinions, saying," our goal is to make gambling more secure for consumers. Another important step to cooperate.

We will work with the extraordinary group to establish an official advisory committee so that more experts can participate in creating regulations. "

"The members of the extraordinary groups have divided their personal experiences of gambling to frankly and constructively, and to solve these important problems. I am very grateful for this, and we are exploring the topic of accessibility this week to make the most efficient use of reviews and hints. For the next few weeks, we plan to focus on other fields of player protection on the Internet.

"Temporary group representatives are affected by various harmful gambling, such as recovery from gambling, family and partners, and gambling suicide. It is composed of people. " "

"The role of experienced experts (eBE) tends to be given, that is, it is not effective to convey our stories or comment on narrow sense, so the group has been established for a long time. did.

"We are convinced that eBE should always play a more active role in discussions and decisions in the European Commission's activities under the national strategy to reduce gambling harm. We have a new and important perspective on the important issues of regulations.

"We and they are studying how we can cooperate, but we believe that everyone around them is sincere to receive all training. However, some of our comments are included in the latest information on working groups led by the industry, but we may publish our own comments in the European Committee. We highly appreciate that the European Commission has acknowledged the value of our contributions, but we are particular about how much important and how fast it is to improve. We are looking for further collaboration with the European Commission.

This valuable contribution complements other approaches used by the committee to explain consumers in their business. These include the information, evaluations received from Contact Center for Consumers, the online consumer survey group, and the involvement and consultation on regulations.

Consultation opens on high value ‘VIP’ customers

The Gambling Committee is seeking opinions on changes in rules that businesses must comply with expensive customers.

The discussions were the results of the joint work with the industry representatives after the gambling committee improved gambling safety and reducing the harm in the industry. The task is as follows:

• Space} VIP incentive standards
• Responsible design for products and games
• Online advertising

The European Commission also reports on the progress of the industry in these areas (open on a new tab) and the European Commission on the European Committee on the wor k-related expert groups and issues. Was announced.

Changes in licensing code and practices (LCCP) are designed to attract businesses to make gambling more fair, safer and no crime when trading with hig h-cost customers. There is.

Tighter measures to protect consumers during lockdown

The Gambling Committee has announced new leadership for online operators that provide consumer protection. This new guidance was created in consideration of data indicating that some players are at risk of being harmful during blocks. Guidance mentions the necessity:

• Accessibility check
• Space} Prevention prevention
• Bonus statement restrictions

The European Commission has published data on the impact of COVID-19 on consumers and the industry. The data was collected using public opinion polls by the gambling industry and Yougov, indicating that the number of participants in gambling has decreased as a whole during the blockchain period. This reflects the closure of land facilities and the abolition of sporting events, indicating that few people start gambling.

Despite no evidence to increase the gambling gambling, the market shift in the market as a result of COVID-19 has increased the use of some gambling products such as online slots, pokers, casinos, and virtual sports. 。

Most of the gambling participants reported that they did not increase the time and money they spent, and reported more than tw o-thirds (64 %) that they had increased their time and money. At least one gambling spent online lottery containing products.

The data also indicates that although the total time of the session has decreased, the number of sessions that last more than an hour has increased from the viewpoint of gambling time.

Given the risks that some players may suffer during blockings, the committee has reviewed their current leadership. At present, online operators clearly show that the committee must consider additional instruction:

• {Space} Avoid r e-export options for customers to improve something.
• Space} Stop providing bonuses and promotions to all customers indicating signs of harmful actions.
• Interaction with customers who play for one hour in one game session.
• Space} Displays new customers and triggers, reflecting the lack of knowledge of operator game functions and customer costs.
• Ceremony or new thresholds and individuals identified by triggers indicates that consumer damage has occurred, and have been evaluated for cas h-ups and evidence to be backed up. , Limit or stop further play.
• We will continue to monitor custome r-based bases and introduce and implement a process to determine whether the game, expenditure or behavioral pattern has changed in recent weeks.

The European Commission is intended to continuously discuss whether or not additional measures are needed to protect players.

"Businesses need to use the data they have to protect customers. Online operators really understand their customers and their customers really understand the customer. It is more important to monitor how much you are playing, how economic uncertainty affects them, and how much gambling they can afford. In order to enable this, we are hoping to enhance the guidelines and do not provide bonuses and incentives to customers who show harmful signs. "

The work to deal with many of these problems is already ongoing, but we will accelerate this in consideration of special situations where many consumers will be placed during lockdown.

"We will continue to monitor and publish the collected data, take additional measures as needed. If we carefully monitor online operators and see irresponsible behavior, immediately intervene, and if necessary. Stop license "

"It is extremely important to protect people from the threats of gambling related to gambling, and welcomes the Gambling Committee's measures.

"We keep monitoring the situation carefully and do not quit taking further measures if necessary."

At the end of this month, the European Commission will launch discussions to develop ethical products, including reverse and VIP guidance.

After a social distance from the rockdown announced on March 23, MacArthur also sent a letter to online businesses and raised responsibility for consumer protection.

In April, Representative Nigel Huddleston wrote a letter to gambling businesses to remind you of the responsibility between the COVID-19 and encourage more attention to a safe gambling message.

Safety is at the heart of credit card gambling ban

According to the UK gambling regulator, the ban on credit cards will again provide significant protection to buyers.

In January 2020, the Gambling Commission and the Department for Culture, Media and Sport (DCMS) announced the much-talked-about ban on credit cards for gambling payments. The ban also applies to credit card gambling payments made through electronic wallets.

The Commission said this is an important step to protect the 10. 5 million people who gamble online from harm. Statistics show that 800, 000 people in England gamble using credit cards. Research also shows that 22% of online credit card gamblers are problem gamblers, and many more suffer from some form of gambling harm.

Neil McArthur, CEO of the Gambling Commission, said: "This credit card ban will further protect consumers from financial harm and from now on no one in England will be able to gamble using a credit card. This is a ban that ultimately reduces the risk of harm to consumers from gambling with money they do not have."

"The ban is still in its important stages as we have seen an increase in the use of some online products, such as online slot machines and virtual sports, and our online search tests show that UK consumers have turned to gambling more since the start of confinement. This highlights how important it is for gaming operators to keep people safe and the introduction of the credit card ban will contribute to this."

"This is another milestone and we will continue to find ways to make gambling safer."

The Commission also reminded operators that they may well accept customer payments via e-wallets, but only if they have e-wallets that do not allow the use of credit cards in gambling.

As some players are likely to change their gambling habits during the Covid-19 outbreak, the Commission took steps last week to remind consumers how gambling operators should ensure their security with this online game.

The credit card ban follows an investigation by the Online Gambling Commission and a Government inquiry into gaming machines and public accountability measures. The public consultation ran from August to November 2019.

Whether you have a gambling problem or know someone else, we provide insider information, advice and help to anyone affected by problem gambling in England, Scotland and Wales. For more information, visit the GamCare website (opens in a new tab).

Industry collaboration makes progress on safer gambling

Later, the cooperation of the gambling committee and gambling has progressed, and the gambling committee has set three issues to increase gambling safety and reduce harm in this field:

• Space} Youth under 25 years old will participate in the VIP scheme
• Strict management for other VIP customers
• Space} Online advertising rules are enhanced for the best defense of vulnerable people
• Space} It has been moving forward with no n-conservative product design, but the industry is obliged to make it even more suitable.

This work has introduced regulations, making it possible to recruit 2 5-yea r-old young people in VIP diary. Apart from this, the speed of spin and the excitement of games such as turbo caps were reduced, and overall efforts were made to penetrate online gambling for children and youth.

The Gambling Committee welcomes the industry council to create more non-modestness, but is all essential to approach the industry.

A new collaboration to accelerate the progress of the buyer Advocacy was decided by Captain Nile Macultul in October 2019. Group employees consisting of the senior branch of the branch were formed in January 2020, focusing on the use of VIP incentives, more in dangerous advertisements online, and the use of more no n-dangerous products. Ta.

More than 30 operators coordinated by the Gambling Gaming Council (BGC) have participated in an affiliate working group. As part of this work, personal experiments will hold seminars with people who will ensure the dangers of gambling, and in cooperation with Gamcare to determine the results of the user's proficiency of the proposed user. Relax what is useful for determining this.

All members will continue to work on the development and implementation of services, but some measures for VIP customers will be sold on April 14, 2020.

The European Commission has begun official discussions on these issues in order to ensure new measures with their normative evidence. This means that all businesses are required to comply with new customer defense standards.

The Gambling Committee's managing director Neil MacArthur, "VIP promotion, more irreplaceable advertisements, and more no n-risky matters, we are for buyers in the main risk field. In order to achieve a substantial and quick change, these issues were fundamentally sold. According to the view, you will not be on footprints to spend several months to implement the alert measures there.

"Thanks to collaboration with businesses and research on life experienced people, we have made a big progress. In the future, we will change the necessary rules so that all businesses can comply with new standards. We plan to discuss.

"I am stimulated by the industrial proposal to improve the safety of gambling products and encourage business operators to make these proposals quickly.

"I acknowledge that the occurrence of COVID-19 will affect the further measures and behavior of businesses on the ground. I am the affected business and BGC at this difficult time. This is a positive feeling of maintaining the commitment of continuing.

"Businesses who do not consider consumer safety first are subject to law execution.

How gambling companies keep you safe while betting online

The Gambling Committee has announced a recommendation for consumer to secure the safety of gambling companies in online gambling.

Considering the epidemic of the COVID-19 disease and the request of the government by the government, more and more people will use online gambling sites. We have already given a new recommendation to all the approved gambling operators, and outlines that we expect businesses to ensure consumer safety.

In this unprecedented era, we want to do as much as possible to reduce the risk of gambling. The following administrators describe consumer protection measures.

Guidance

• The online gambling site incorporates tools for consumers to set restrictions and manage the time and money on the site.
• In collaboration with Twitter, we have created a guide for users who want to limit gamblin g-related content on the social networking platform. This guide describes various ways to set Twitter tools and security parameters as part of another account to limit the risk of gambling messages and ads.
• "I am stimulated by the industrial proposal to improve the safety of gambling products and encourage business operators to make these proposals quickly.
• "Businesses who do not consider consumer safety first are subject to law execution.
• Considering the epidemic of the COVID-19 disease and the request of the government by the government, more and more people will use online gambling sites. We have already given a new recommendation to all the approved gambling operators, and outlines that we expect businesses to ensure consumer safety.
• {space}
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In collaboration with Twitter, we have created a guide for users who want to limit gamblin g-related content on the social networking platform. This guide describes various ways to set Twitter tools and security parameters as part of another account to limit the risk of gambling messages and ads.