Poker Stars

Ryok18: My PS stopped working twice at home today, one of which was when I was writing this article, but I'm not trying to open PS on my netbook.

Kfodao: It's fine here.

Faellmg: It's normal here.

VADIU: Mine turned off for a while and didn't come back.

Kfodao: Please keep your PS turned off all day on this hospital day.

Carlao Costa: Mine turned off several times today, but came back again

VADIU: Q tilt, today I played hard and the star crashed.... I recorded the screen, recorded everything, I sent a letter to the support service, but received a standard response.... I was angry and sent a comment.

Dudigin: I was all fine.

Can someone tell me if PS works well with a general Internet connection? For example, a university wifi.

Sarsante: I played late at night and there were no problems.

Afsalagoas: I was all fine.

Can someone tell me if PS works well with a general Internet connection? For example, a university wifi.

PokerStars is one of the best software packages when it comes to internet throughput. It has a speed of 128kbps without any hesitation, and multi-threading is also fine. The point of using such a public network is to find the key or accomplice and have problems in the future.

One user on this forum had his account blocked because the gateway was pointing to a US server, and it took a long time to prove that he had no connection.

Vadiou: For those who have connection problems, please do the following:

1. In the main lobby of PokerStars, click on "Help" and then "Network". 2. When the window opens, click on the "Report" button and wait 30 seconds. 3. When the confirmation pop-up window appears, press "OK" to close the "Network Status" window. 4. In the main lobby of PokerStars, go to the "Help" section and select "Open My Settings" folder. 5. Once the folder window opens, find the file called NetworkStatusReport. log. 6. Cast off the file on your desktop for easier access.

Send me the zip file and the letter, I will put everything together and send support to the support service, they joke... Here is the spoiler of our conversation:

Sorry for the wait, due to the nature of your business, your letter has been forwarded to the technical department.

Before that, we deeply apologize for the past points. We have no intention of refuting that precedent. Certainly, problems with communication between you and our website occur periodically (sporadically) and may not happen to other players. But we want to make sure that we are not exacerbating this story on your side and causing problems beyond your or our control.

Let me elaborate on this a bit more. Please keep in mind that you will often check your email, browse other websites, play on other poker websites without worrying that the merger with PokerStars is causing a temporary interruption. This happens because the path (chain of cars) between you and the websites you visit is marked. For example, the path to your email server is very short because email servers are usually located directly at your online provider. For example, the path to other poker websites does not go all the way to the Isle of Man.

You understand that Online is a peer-to-peer network. The information between your computer and our server flows through a large number (from 8 to 24 or more) of "peers", that is, machines that do not belong to us or to your Online provider. Your fusion is better the worse the fusion between these machines. If at least one of these machines has a problem or cannot transmit data correctly, the connection will be cut.

From Florianapolis to the Isle of Man is almost 10, 000km (9992, 3km to be exact). But the data is not transmitted directly via the Online. The data flows through a large number of cables, on land, underground and even underwater. These cables are owned by private companies and sold to large backbone networks, which sell them to regional ISPs, which in turn sell them to users (like you and me).

If many players are experiencing similar problems, it is most likely a regional problem with the ISPs and the routes they use to transmit data to the Maine Peninsula. There are many reasons for such a task. Poorly programmed router, broken router, router maintenance, power outage, overloaded router... basically anything goes.

But in this case, we can't sniff out the obligations, because these routers and formations are not ours. For example, where are we staying? In a pretty bad space. We do everything, probably through our network operators and the best workers, to ensure data transfer to our players and regions. We keep an eye on the regional tasks 24/7. As a result, if there are huge problems, we do everything to divert the traffic. This is not perfect, we can only divert the outgoing data, but it helps quite a bit. If, by any chance, in the case of Brazil, there really seems to be a huge regional discrepancy, we, the fastest ones, will know about this and take action.

To be crowned, there are many challenges. And small, sporadic regional problems are unlikely to be eliminated, because they are a short-term institution.

In fact, I think that in the end we faced the task of eliminating only the quantity of 17, while other websites and poker websites worked very well. There were small, sporadic regional discrepancies.

Andre, we want to help you understand this problem. And if you are ready to continue the investigation with us, we will be happy to review the network report file developed during the recording of your right difficulties. This will definitely help us literally qualify the space of space errors and definitely develop suggestions that will help you improve the quality of communication with our servers.

When you disable the right effect, perform the right effect to get a report of the network status:

1. Click on "Network status" from "Help" in the PokerStars lobby. 2. Click on the "Report" button in the opened window and wait 30 seconds. 3. Click on the "OK" window to block the "Network status" window with evidence. 4. Basically, in the PokerStars lobby, go to the "Help" section and select "OPEN MY SETTINGS Folder". 5. Find the file called NetworkStatusReport. log in the folder window. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. 84 In addition to this file, please provide two very important pieces of help information:

I. Your ISP (Internet Service Provider, name of the company that provides you with the Internet) II. Your router/modem (e. g. DLink DI-624, Linksys WRTG54GS, etc.).

Once we receive the network investigation report and the details about your ISP and router/modem, we will contact you with more information about your specific case.

Thank you for your cooperation. Please contact us again.

Technical Professional Morgan Pokerstars

Badiu From: [email protected] Sent: 2012/04/19 11:51:49 To: support@pokerstars. com Content: Re: PokerStars Technical Help - Network Status Report No, this is not my case. In fact, many of my Brazilian friends who play at Pokerstars have the same problem. As you can see in the video "Download starsbug 04. 17. avi", only stars. com and the client are offline, while other websites are online.

I am considered a moderator of the Brazilian forums and almost everyone would complain about the same problem.

2012/4/19 PokerStars Help Desk Hi Andre,

Thank you for sending me the Pokerstars Magazine file you requested.

We are sorry for the issue you are facing. Before that, we recommend that you test a wired merge instead of a wireless merge, just in case. Wireless merges cannot be played on PokerStars. Wireless connections are not recommended.

Wireless connections often suffer from packet loss and are easily disconnected. We can explain this in more detail if you would like.

If this situation occurs, we recommend that you restart your client. To restart the tournament, close PokerStars and reopen it. This will resume the merge. You can find the tournaments you have joined by clicking Register for Tournaments from the Apply menu. A pop-up window will appear showing the tournaments you are registered for. Select the tournament you want to join and click Go there. The Ctrl+R key combination still works.

Unfortunately, the requested network status report was not integrated into the zip file that you sent us. Therefore, you can send us the requested report as soon as you notice the merge.

You do not need to be a PokerStars client or administrator to use the network status report tool. You need to create a folder in a directory that is writable by the current account, such as your desktop.

Locate your PokerStars folder (C:\Program Files\PokerStars) and copy the two appropriate files from the PokerStars folder into the resume folder:

Next, click the "Tracer. exe" file in the actual folder twice and click the "Report" button. If you are using Windows XP, the report Report. log network for network status is saved in this folder.

However, if you use Widows Vista or Windows 7, the location of the folder where the file is stored (usually C: usersRapdatalocalPokerstars) is displayed in the po p-up window. Please attach that file.

Thank you for your cooperation.

Massimiliano RE Technical Professional Pokerstars

Extraordinary News [Email Protected] SENT: 2012/04/18 21:38:35 To Come To: Support@Pokerstars Click the file "Tracer. exe" in the folder and click the "Report" button. If you are using WindowsXP, a network status Report. log network report is saved in this folder.

However, if you use Widows Vista or Windows 7, the location of the folder where the file is stored (usually C: usersRapdatalocalPokerstars) is displayed in the po p-up window. Please attach that file.

Thank you for your cooperation.

Massimiliano RE Technical Professional Pokerstars

Such a special news -[Protected E-mail] Sent: 2012/04/18 21:38:35 To Come to: Support@pokerstars. com Content: Re: Techno Help Pokerstars E Gam e-Windows 7, Two Clicks "Tracer. exe" files are placed only in the actual folder and click the "Report" button. If you are using Windows XP, the report on the network status Report. log network is saved in this folder.